Our offices are open Monday-Friday 8.30am-5.00pm.
Our Seconds Shop located in the factory is open by appointment only.
We have our own dedicated site for your Giftware needs. Simply visit our dedicated store to shop now
Tiled surfaces should be washed down using either clean water or a nonabrasive, neutral (i.e. not acidic or alkaline) detergent. Dry off and polish with a clean dry cloth.
If tiles are to be used outside or in a very wet location such as a shower it is recommended that they be treated with a silicone sealant at the time of manufacture, failure to do so may result in discoloration. This service should be specified at time of ordering. We cannot guarantee against frost damages.
Crazing looks like a network of fine cracks on the surface of a glazed tile, although a craze is different from a crack in that it cannot be felt on the surface and it can continue to support a load. Our glazed tiles may craze with time; therefore in this respect no guarantees can be given.
All wall tiles are designed for decorative wall and fireplace use (not including heavily used hearths). We cannot guarantee their suitability for any other applications.
If you have any questions or need help planning a visit to Craven Dunnill Jackfield you can contact us via our Contact us page
We are happy to accept returns under the following terms: Tiles are a stock item. It is within 4 weeks of purchase/delivery date. You have your sale receipt when making your return. For full details please read the returns policy attached to your receipt
Claims for damaged tiles should be reported to us within 48hrs of delivery/collection. It is within 4 weeks of purchase/delivery date. You have your sale receipt when making your return. For full details please read the returns policy attached to your receipt.
Yes. We always recommend you keeping some spares for any future requirements.
Should you have a technical question relating to the products, or your installation requirements, please contact our customer service team who will be happy to help you with your enquiry. Please also check our Advice section for more information.
Yes, as these products can have varying degrees of surface absorbency they must be sealed to avoid staining. The normal procedure is to seal the tiles once they are fixed prior to grouting, and then seal them again after all grout residue has been removed.
You will need to use a cement residue remover such as HG Extra or HG marble cement film remover for natural products.
Floor tiles are suitable for tiling onto most walls, although weight restrictions relating to the substrate will need to be considered before fixing. However wall tiles are not suitable to use on floors.
We stock an electric under-tile heating mat that is mains powered and controlled by a thermostat for maximum energy efficiency. This system is suitable for both wooden and concrete floors.